& NEW COVID-19 POLICY
This policy is an extended version to our General Terms and Conditions of an Active Holidays packages.
New – COVID Policy supersede existing Terms and Conditions and applies to protocols of reservation, cancellation, reschedule and refund. The newest policy (Covid Policy) applies to all bookings made for season 2022.
to enjoy the Great Outdoors with us!
We have changed some of our protocols giving you safety, flexibility and necessary time.
We would like to ensure you, that each direct booking is secured and we keep guests and staff safe whilst staying with us. We follow new guidelines and COVID-Secure protocols.
We have prepared flexible policy (TRAVEL WITH CONFIDENCE) suitable for current times with no extra charges for postpone and cancel where 100% of your deposit will be refund in the event of any new restrictions related with covid-19.
3 point COVID-19 Policy
CONFIDENT, FREE, SAFE
We are making it easier for you to book, change or cancel (if necessary) your trip with no fees. 100% of your deposit will be refund in ANY case related with COVID-19.
- BOOK WITH CONFIDENCE
All booked Active Holidays Packages for season 2022 require 30% of secure deposit.
The balanced due will be made 14 days prior to travel.
If the above payments are not received as indicated, Hoopoe Glamping and Adventures reserves the right to cancel your holidays in which case will be unable to confirm the booking for you.
We believe that by reducing deposit and shortening balanced due, you get necessary time and confidence.
We trust, that deposit represents a commitment bonding both parties to respect terms. It gives a safety for a small, family business like us.
2. CANCELLETION AND RESCHEDULE
We understand that due to dynamic situation all plans may change and to follow simplifying travel, we have eliminated reschedule fees.
- No fees for changes (postpone) – you have the flexibility to change the date of your arrival without a fee up to 30 days prior to travel.
- 7 days notice* – you get a chance to cancel or postpone your holidays within 7 days before arrival. *Applies just to unpredictable situation related with new Covid-19 restrictions, symptoms of coronavirus (proof positive). If we are not notified within 7 days, then deposit will not be refund.
- Cancelation must be immediately sent and will only be effective when it is received in writing at mail: firstname.lastname@example.org
In any other case than, unpredictable situation related with covid-19 restrictions, the following cancellation charges will apply:
i. 14 days and more before arrival: Loss of deposit
ii. between 14 and 7 days before arrival: 50% of total booking price
iii. Less than 7 days: 100% of total booking price
Percentages are calculated on the basis of the total cost payable by the person(s) cancelling.
We know that there may be times where you need to cancel your trip. The good news is that we agree to exchange your paid deposit into a voucher (Credit note) to a set value (deposit paid will stay as part-payment towards a stay at Hoopoe in the future).
If you need to change or discuss your booking, please get in touch with us at the earliest opportunity at:
email@example.com or +38268394893 (WhatsApp)
GENERAL TERMS AND CONDITIONS FOR ACTIVE HOLIDAYS PACKAGES
- PRICES AND PAYMENT
The deposit and final balance must be paid with bank transfer to Hoopoe Glamping and Adventures LLC, incorporated in Montenegro with company registration number 50879921.
All prices that we advertise are accurate at the date published on our website, but we reserve the right to change any of those prices. Prices can go up or down.
2. CHANGES TO BOOKINGS
If, after confirming your booking, you would like to change your arrangement (for example: change your room, your party, adapt tours and other activities), we will do our best to make these changes but it may not be always possible .
Extending your stay is possible in consultation with us and for an additional cost.
In some circumstances, we may need to make a major change to your holiday after your booking has been confirmed. A major change is a change to different standard of accommodation, or a change to one of your activities. When a major change occurs, we will notify you as quickly as possible and you will have the choice of either accepting the change, or accepting a replacement holiday from us of equivalent or closely similar standard and price, or cancelling your holiday, in which case we shall refund you in full.
3. STAYING AT HOOPOE GLAMPING AND ADVENTURE
i. Hoopoe Glamping and Adventure is an adult and children campsite with facilities suitable for children, babies or teenagers.
ii. When staying at Hoopoe campsite, please keep all valuables and belongings safe. In the event that your personal possessions are lost, stolen, damaged or misplaced on the premises, Hoopoe Glamping and Adventures does not assume financial responsibility.
iii. Strictly no smoking is permitted in the tents. Any evidence of smoking and/or inappropriate use of fire outside of designated places and/or inappropriate disposal of charcoal can attract an additional cleaning surcharge of a minimum of 150€ and a referral to the authorities for negligent behaviour.
iv. You agree to leave the site and the tent in the condition it was on arrival, and that you will report any damages which have occurred during your stay.
v. If your behaviour or from members of your party causes danger or upset other guests we have the authority to remove you or the persons causing the problems.
4. YOUR HOLIDAY
“Active Holidays” is a holiday package of accommodation in one of our glamping tents, tours with professional guides and some meals and drinks as described in the offer. We provide professional service and a small group tours from 2 to 8 people (with some exceptions). A small group gives a chance to adopt our itineraries to your preference and ability.
Tours are accepted on the understanding that you appreciate and accept the possible risks inherent in the types of holidays we offer including injury, disease, loss or damage to property, inconvenience and discomfort, and that you undertake any tours, activities, treks or expeditions which are included as part of your holiday at your own volition. We may operate trips in regions where standards of transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect or different to those applicable in the EU. If a particular service which gives rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the EU.
The whole philosophy of the type of holidays we offer, is one that allows alternatives and a substantial degree of on-trip flexibility. The outline itineraries given for each holiday must therefore be taken as an indication of what each group should accomplish, and not as a contractual obligation on our part. Changes in itinerary may be caused by mechanical breakdown, weather, sickness, or other unforeseeable circumstances.
5. PASSPORTS, VISAS, HEALTH REQUIREMENTS AND TRAVEL DOCUMENTS
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret that we cannot accept liability if you are refused entry onto any transport or into any country due to failure on your part to carry contact documentation.
Any complaints should be immediately reported to us at the time of your stay as we will often be able to take appropriate action.
If you stay unsatisfied after your leaving, please write us on firstname.lastname@example.org
We will only accept your complaint if you inform us during your stay. After your departure we may not investigate the issue and be able to take action.
7. OUR LIABILITY TO YOU
You are protected against any failure by us to provide the contracted services. Including financial reimbursement. Our insurance covers any business operating liability, including indirect or secondary liabilities, and liability for damage to property, personal injury, and financial responsibility.
Please note that this covers the company, and does not cover any individual.
Nothing shall limit or exclude our liability for: death or personal injury resulting from our negligence; or for any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation.
Subject to the paragraph above, we shall not be liable for: any special, indirect, or consequential losses, costs, damages, charges or expenses. Our total liability in contract, tort (including if we have been negligent or are in breach of our statutory duty), or misrepresentation arising in connection with our performance, or contemplated performance under this contract shall be limited to the price paid by you for the services in question.
It is a condition of your booking that you and all other members of your party are adequately insured for all of the activities that they will be taking part in. In addition, any person who is under 18 years old must be accompanied by an adult.
9. HEALTH AND FITNESS
All our holidays involve walking and canoeing to some degree. Some of the walks or canoe trips are of a moderate to high level of fitness. You should have the appropriate level of fitness for the chosen activity holiday.
For your own safety, please advise us of any health conditions such as asthma, diabetes, pregnancy, heart problems or any other health condition that could be affected by participating in our holidays. We reserve the right to decline a reservation on health grounds.
10. CUSTOMER CONDUCT
Our tutors, guides, drivers and ourselves reserve the right to terminate your stay, if in our opinion, your behaviour is considered a danger to yourself or others. This also applies if your behaviour is abusive towards other people, or you have caused damage with intent to our property, including theft. Under these circumstances, you may be asked to find your own way back to the airport. No refunds will be paid to you and we may make a claim against you for any costs and expenses incurred because of your behaviour. Criminal proceedings may also be instigated.
11. DIETARY REQUIREMENTS
We can cater for vegetarians and vegans as well as other diet exclusions . Please let us know of any dietary requirements when you are in the process of booking your holiday with us. If some products are not available in Montenegro, we will advise you to bring this with you.
12. TRAVEL ARRANGEMENTS
It is not our responsibility to organise transport to and from the meeting point advised to you at the time of your booking. All transport or travel related bookings, expenses, insurance and other requirements in this respect are your responsibility and the responsibility of any other travellers who may be in your party. We can arrange for you transfer from the nearest airport (Podgorica, Tivat) but it is not a part of our contract and we do not take responsibility for external services.
The Contract between you and us is binding on you and us and on anyone either we or you transfer the Contract to. You may not transfer, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
COVID19 protocols + our usual high standards of friendliness and cleanliness
to ensure you continue to enjoy the Great Outdoors with us
Hoopoe Glamping & Adventures
- perfect outdoor escape
- to enjoy privacy in our secluded tents
- to immerse in nature
- unwind and relax.
Cheaper than therapy!